Refund & Cancellation Policy

Business customers

EnquiryPath is intended for business customers. Because reports are custom digital services prepared for a specific business, cancellation rights are limited once work has started. The Founder Satisfaction Guarantee below is separate and applies after report delivery.

Founder Satisfaction Guarantee

Not satisfied with your report? Email hello@enquirypath.uk within 7 days of delivery and we'll refund 100% of your payment. No awkward questions.

This refund promise applies to satisfaction with the delivered report only. It does not guarantee leads, rankings, enquiries, revenue, sales, business growth or any other commercial outcome.

Cancelling before work starts

If you cancel before work has started, EnquiryPath will normally provide a full refund. To cancel, email hello@enquirypath.uk with your name, business name, order reference and date of purchase.

Cancelling after work starts or after delivery

If you cancel after work has started but before delivery, EnquiryPath may provide a partial refund at its discretion, depending on research completed, time spent, administration and drafting already completed.

If the report has already been delivered, the Founder Satisfaction Guarantee gives you 7 days from delivery to request a 100% refund if you are not satisfied with the delivered report. Outside that guarantee window, refunds are not normally available unless EnquiryPath has materially failed to provide the purchased service or a refund is required by law.

Factual corrections and duplicate payments

If you believe the report contains a clear factual error, contact EnquiryPath within 7 days of delivery. EnquiryPath may correct the report or provide clarification where it agrees there is a factual error based on information available at the time of review.

EnquiryPath may provide a full or partial refund if it cannot provide the service, cancels before work starts, materially fails to deliver the purchased service, receives a duplicate payment or a refund is required by law.