Complaints Policy

How to make a complaint

Email hello@enquirypath.uk with your name, business name, order reference, date of purchase, report or service purchased, details of the issue and what outcome you are seeking.

What happens next

EnquiryPath aims to acknowledge complaints within 5 business days and provide a response within 14 business days where practical. Complex matters may take longer and EnquiryPath will aim to keep you updated.

Possible outcomes

• Explanation or clarification.
• Correction of a factual error.
• Partial revision.
• Goodwill gesture.
• Partial or full refund.
• No further action, with reasons.